fix(counseling): close Phase 13A KEEP-VERIFY/EXTEND — 9 real defects + 4 test-infra defects

Phase 13A（婚恋咨询与婚前辅导）复验关闭。历史 ✅ 不可信：counseling 模块存在双实现，
线上权威 CounselingService（167 行）零测试，唯一被测的 CounselingServiceApp（280 行）
是孤儿类（无注入点、无 HTTP 端点可达，生产永不执行）→ 已合并并删除。

生产缺陷（D1~D9）：
- D1 Critical 生产故障 · INV-013 泄露：咨询正文 userRequestSummary 原文被写入 WARN 日志
  （同 Phase 10 D2 一族）→ 改为只记 serviceId + riskLevel，绝不记正文。
- D2 High 越权：申请 userId 取自请求体而非认证主体 → Controller 强制 principal.id()。
- D3 High 并发：分配用「先读后写」→ 两管理员并发分配静默覆盖；
  改 assignIfPending 条件更新（WHERE status='pending' AND assigned_operator_id IS NULL），
  affectedRows=0 明确报错。
- D4 High 越权读：counseling_manager 经 getDetail 可读 followups 正文 → INV-013 绕过通道；
  manager 只加回 userRequestSummary，不装配 followups。
- D5 Medium：无状态机 → 「已完成」可被再取消；新增 ALLOWED_TRANSITIONS + assertTransition。
- D6 Medium 生产故障：GET /counseling/services/intro 后端不存在（且被 /services/{id} 吞掉）
  → 小程序 intro 页 100% 无数据；补端点并声明在变量路径之前。
- D7 Medium 契约：Admin 调用 5 条不存在的 /services/operator/*（404）+ 缺四态
  → 后端补 8 个运营端端点（@PreAuthorize），前端整体重写 + 注册 /counseling 路由。
- D8 Medium 契约：小程序字段名错（userRequestSummary/preferredServiceMode）+ 无幂等
  + my-counseling 未检查 success（403 静默空列表）+ 跳转不存在的页 + WXML 内调用方法。
- D9 Medium 测试保真度：测试库 counseling 两表零 CHECK 约束，
  counseling_services 未列入 EntityMigrationParityTest 任何集合（= 零覆盖）。

测试基建缺陷（T1~T4，不修即恒真假绿）：
- T1 守卫找不到 DDL：surefire workingDirectory = ${project.basedir}/.. 使 CWD 为仓库根，
  且 backend/ 是子目录非祖先 → 改为候选后缀 + 逐级向上定位，失败大声抛异常。
- T2 全限定 @com.baomidou...TableField(exist=false) 漏解析（假漂移警报）→ 正则放宽 + 回归守卫。
- T3 OperatorEndpointPermissionCoverageTest 扫到私有辅助方法（假阳性）→ 只扫描真实端点 + 自检。
- T4 两处测试自身逻辑缺陷：陈旧内存快照比较、Instant 纳秒 vs DB 微秒精度。

迁移：新增 V039（counseling 幂等键 + 三个 CHECK 白名单显式固化），基线 38 → 39。

负向验证两轮（均已还原，grep -c NEG-VAL = 0）：
- ① DDL 常量守卫：从 V039 移除 'scheduled' → 常量守卫精准变红
  （证明解析的是真实 DDL 而非副本）。
- ② 行为守卫：注入「并发回退先读后写 / manager 读 followups / 状态机守卫失效」
  → 三个用例各自精准变红。

测试：新增 CounselingPhase13ATest（25）+ CounselingConstraintGuardTest（5，解析真实 DDL）；
删除孤儿类及其 3 个 DTO、删除测死代码的 CounselingDataScopeTest。
全量回归：Tests run: 420, Failures: 0, Errors: 0, Skipped: 3 / BUILD SUCCESS（4:49）。
基线 391 → 420（净 +29）。admin-web vue-tsc EXIT=0；miniapp tsc EXIT=0。

Tag: phase13a-recovery-2026-09-17
Report: docs/Phase-13A-V11-Recovery-Completion-Report-2026-09-17.md

admin-web/src/modules/counseling/CounselingView.vue

@@ -1,45 +1,83 @@
 <template>
   <div class="counseling-management">
     <el-card>
-      <template #header><div class="card-header"><span>公益婚恋咨询管理</span></div></template>
-      <el-tabs v-model="activeTab">
+      <template #header>
+        <div class="card-header">
+          <span>公益婚恋咨询管理</span>
+          <el-button size="small" @click="reloadAll">刷新</el-button>
+        </div>
+      </template>
+
+      <!-- 权限不足时明确提示，而不是静默显示空表 -->
+      <el-alert
+        v-if="!canViewAny"
+        type="warning"
+        :closable="false"
+        show-icon
+        title="当前账号没有咨询服务权限"
+        description="如需查看，请联系管理员分配 counseling.service.view 权限。"
+      />
+
+      <el-tabs v-else v-model="activeTab" @tab-change="onTabChange">
+        <!-- 待分配队列（仅 counseling.service.assign 可见） -->
         <el-tab-pane v-if="canAssign" label="待分配队列" name="queue">
-          <el-table :data="pendingQueue" stripe v-loading="loading">
-            <el-table-column prop="userId" label="用户ID" width="120" />
+          <el-skeleton v-if="loadingQueue" :rows="4" animated />
+          <el-empty v-else-if="queueError" :description="queueError">
+            <el-button size="small" @click="loadQueue">重试</el-button>
+          </el-empty>
+          <el-empty v-else-if="!pendingQueue.length" description="暂无待分配的咨询申请" />
+          <el-table v-else :data="pendingQueue" stripe>
             <el-table-column prop="serviceType" label="服务类型" width="150">
               <template #default="{ row }">{{ serviceTypeLabel(row.serviceType) }}</template>
             </el-table-column>
             <el-table-column prop="requestSource" label="来源" width="140">
-              <template #default="{ row }"><el-tag size="small">{{ requestSourceLabel(row.requestSource) }}</el-tag></template>
+              <template #default="{ row }">
+                <el-tag size="small">{{ requestSourceLabel(row.requestSource) }}</el-tag>
+              </template>
             </el-table-column>
-            <el-table-column prop="userRequestSummary" label="问题描述" show-overflow-tooltip />
-            <el-table-column prop="createdAt" label="申请时间" width="160">
+            <el-table-column prop="userRequestSummary" label="问题描述" show-overflow-tooltip>
+              <template #default="{ row }">{{ row.userRequestSummary || '（无）' }}</template>
+            </el-table-column>
+            <el-table-column prop="createdAt" label="申请时间" width="170">
               <template #default="{ row }">{{ formatDateTime(row.createdAt) }}</template>
             </el-table-column>
-            <el-table-column label="操作" width="150">
+            <el-table-column label="操作" width="140">
               <template #default="{ row }">
                 <el-button size="small" type="primary" @click="openAssign(row)">分配咨询师</el-button>
               </template>
             </el-table-column>
           </el-table>
         </el-tab-pane>
-        <el-tab-pane label="我的咨询（Counselor）" name="assigned">
-          <el-table :data="assignedServices" stripe v-loading="loading">
+
+        <!-- 我的服务（Counselor） -->
+        <el-tab-pane label="我的咨询（咨询师）" name="assigned">
+          <el-skeleton v-if="loadingAssigned" :rows="4" animated />
+          <el-empty v-else-if="assignedError" :description="assignedError">
+            <el-button size="small" @click="loadAssigned">重试</el-button>
+          </el-empty>
+          <el-empty v-else-if="!assignedServices.length" description="暂无分配给您的咨询服务" />
+          <el-table v-else :data="assignedServices" stripe>
             <el-table-column prop="serviceType" label="类型" width="140">
               <template #default="{ row }">{{ serviceTypeLabel(row.serviceType) }}</template>
             </el-table-column>
             <el-table-column prop="status" label="状态" width="100">
-              <template #default="{ row }"><el-tag :type="statusTag(row.status)">{{ statusLabel(row.status) }}</el-tag></template>
+              <template #default="{ row }">
+                <el-tag :type="statusTag(row.status)">{{ statusLabel(row.status) }}</el-tag>
+              </template>
             </el-table-column>
-            <el-table-column prop="scheduledStartAt" label="预约时间" width="160">
+            <el-table-column prop="scheduledStartAt" label="预约时间" width="170">
               <template #default="{ row }">{{ formatDateTime(row.scheduledStartAt) }}</template>
             </el-table-column>
-            <el-table-column label="操作" width="200">
+            <el-table-column label="操作" min-width="260">
               <template #default="{ row }">
-                <el-button v-if="canProcess && row.status==='assigned'" size="small" @click="scheduleCounseling(row)">排期</el-button>
-                <el-button v-if="canProcess && row.status==='scheduled'" size="small" type="success" @click="startCounseling(row)">开始</el-button>
-                <el-button v-if="canCreateNote && row.status==='in_progress'" size="small" type="primary" @click="showFollowup(row)">跟进</el-button>
-                <el-button v-if="canProcess && row.status==='in_progress'" size="small" type="warning" @click="completeCounseling(row)">完成</el-button>
+                <el-button v-if="canProcess && row.status === 'assigned'" size="small"
+                           @click="doSchedule(row)">排期</el-button>
+                <el-button v-if="canProcess && row.status === 'scheduled'" size="small" type="success"
+                           @click="doStart(row)">开始</el-button>
+                <el-button v-if="canCreateNote && row.status === 'in_progress'" size="small" type="primary"
+                           @click="showFollowup(row)">跟进</el-button>
+                <el-button v-if="canProcess && row.status === 'in_progress'" size="small" type="warning"
+                           @click="doComplete(row)">完成</el-button>
               </template>
             </el-table-column>
           </el-table>
@@ -49,29 +87,33 @@
 
     <el-dialog v-model="assignDialogVisible" title="分配咨询师" width="400px">
       <el-form label-width="80px">
-        <el-form-item label="咨询师"><el-select v-model="assignForm.counselorId" placeholder="选择咨询师">
-          <el-option label="张咨询师" value="counselor01" />
-          <el-option label="李咨询师" value="counselor02" />
-        </el-select></el-form-item>
+        <el-form-item label="咨询师">
+          <el-input v-model="assignForm.counselorId" placeholder="请输入咨询师工号 / ID" />
+        </el-form-item>
       </el-form>
       <template #footer>
-        <el-button @click="assignDialogVisible=false">取消</el-button>
-        <el-button type="primary" @click="doAssign">确认分配</el-button>
+        <el-button @click="assignDialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="doAssign">确认分配</el-button>
       </template>
     </el-dialog>
 
     <el-dialog v-model="followupDialogVisible" title="添加跟进记录" width="500px">
       <el-form label-width="80px">
-        <el-form-item label="跟进类型"><el-select v-model="followupForm.type">
-          <el-option label="电话回访" value="phone_call" />
-          <el-option label="面谈" value="face_to_face" />
-          <el-option label="线上沟通" value="online_chat" />
-        </el-select></el-form-item>
-        <el-form-item label="跟进内容"><el-input v-model="followupForm.content" type="textarea" :rows="3" /></el-form-item>
+        <el-form-item label="跟进类型">
+          <el-select v-model="followupForm.type">
+            <el-option label="电话回访" value="phone_call" />
+            <el-option label="面谈" value="face_to_face" />
+            <el-option label="线上沟通" value="online_chat" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="跟进内容">
+          <el-input v-model="followupForm.content" type="textarea" :rows="4"
+                    placeholder="仅参与本次咨询的咨询师与申请人本人可见" />
+        </el-form-item>
       </el-form>
       <template #footer>
-        <el-button @click="followupDialogVisible=false">取消</el-button>
-        <el-button type="primary" @click="doFollowup">保存</el-button>
+        <el-button @click="followupDialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="doFollowup">保存</el-button>
       </template>
     </el-dialog>
   </div>
@@ -80,15 +122,22 @@
 <script setup lang="ts">
 import { ref, computed, onMounted } from 'vue'
 import { get, post } from '@/api/client'
-import { ElMessage } from 'element-plus'
+import { ElMessage, ElMessageBox } from 'element-plus'
 import { useAuthStore } from '@/stores/auth'
 
 const authStore = useAuthStore()
+const canViewAny = computed(() =>
+  authStore.permissions.some((p) => p.startsWith('counseling.')))
 const canAssign = computed(() => authStore.permissions.includes('counseling.service.assign'))
 const canProcess = computed(() => authStore.permissions.includes('counseling.service.process'))
 const canCreateNote = computed(() => authStore.permissions.includes('counseling.note.create'))
+
 const activeTab = ref(canAssign.value ? 'queue' : 'assigned')
-const loading = ref(false)
+const loadingQueue = ref(false)
+const loadingAssigned = ref(false)
+const submitting = ref(false)
+const queueError = ref('')
+const assignedError = ref('')
 const pendingQueue = ref<any[]>([])
 const assignedServices = ref<any[]>([])
 const assignDialogVisible = ref(false)
@@ -102,11 +151,12 @@ const SERVICE_TYPE_LABEL: Record<string, string> = {
   premarital_guidance: '婚前辅导', anti_fraud_guidance: '婚恋反诈指导'
 }
 const REQUEST_SOURCE_LABEL: Record<string, string> = {
-  user_self: '用户自申请', matchmaker_referral: '红娘转介', operator_assisted: '工作人员协助'
+  user_self: '用户自申请', matchmaker_referral: '红娘转介', operator_assisted: '工作人员协助',
+  activity_followup: '活动后续跟进', service_station: '服务站转介'
 }
 const STATUS_LABEL: Record<string, string> = {
   pending: '待分配', assigned: '已分配', scheduled: '已排期',
-  in_progress: '咨询中', completed: '已完成', cancelled: '已取消', closed: '已关闭'
+  in_progress: '服务中', completed: '已完成', cancelled: '已取消', closed: '已关闭'
 }
 const STATUS_TAG: Record<string, string> = {
   pending: 'warning', assigned: 'info', scheduled: 'primary',
@@ -119,42 +169,144 @@ function statusLabel(s: string) { return STATUS_LABEL[s] || s }
 function statusTag(s: string) { return STATUS_TAG[s] || 'info' }
 function formatDateTime(d: string) { return d ? new Date(d).toLocaleString('zh-CN') : '-' }
 
-async function loadQueue() {
-  loading.value = true
-  try { const res: any = await get('/counseling/services/operator/queue'); pendingQueue.value = res?.data || [] } finally { loading.value = false }
-}
-async function loadAssigned() {
-  loading.value = true
-  try { const res: any = await get('/counseling/services/operator/assigned'); assignedServices.value = res?.data || [] } finally { loading.value = false }
-}
-async function openAssign(row: any) { currentId.value = row.id; assignForm.value.counselorId = ''; assignDialogVisible.value = true }
-async function doAssign() {
-  try { await post(`/counseling/services/operator/${currentId.value}/assign`, { counselorId: assignForm.value.counselorId }); ElMessage.success('分配成功'); assignDialogVisible.value = false; loadQueue() }
-  catch (e: any) { ElMessage.error(e?.response?.data?.message || '操作失败') }
-}
-async function scheduleCounseling(row: any) {
-  const now = new Date(); now.setHours(now.getHours() + 2)
-  const end = new Date(now); end.setHours(end.getHours() + 1)
-  try { await post(`/counseling/services/operator/${row.id}/schedule`, { startAt: now.toISOString(), endAt: end.toISOString() }); ElMessage.success('排期成功'); loadAssigned() }
-  catch (e: any) { ElMessage.error(e?.response?.data?.message || '操作失败') }
-}
-async function startCounseling(row: any) {
-  try { await post(`/counseling/services/operator/${row.id}/start`, {}); ElMessage.success('已开始'); loadAssigned() }
-  catch (e: any) { ElMessage.error(e?.response?.data?.message || '操作失败') }
-}
-function showFollowup(row: any) { currentId.value = row.id; followupForm.value = { type: 'phone_call', content: '' }; followupDialogVisible.value = true }
-async function doFollowup() {
-  try { await post(`/counseling/services/operator/${currentId.value}/followup`, { followupType: followupForm.value.type, content: followupForm.value.content }); ElMessage.success('跟进记录已保存'); followupDialogVisible.value = false; loadAssigned() }
-  catch (e: any) { ElMessage.error(e?.response?.data?.message || '操作失败') }
-}
-async function completeCounseling(row: any) {
-  try { await post(`/counseling/services/operator/${row.id}/complete`, {}); ElMessage.success('已完成'); loadAssigned() }
-  catch (e: any) { ElMessage.error(e?.response?.data?.message || '操作失败') }
+function errText(e: any, fallback: string) {
+  return e?.response?.data?.message || e?.message || fallback
 }
 
-onMounted(() => { if (canAssign.value) loadQueue(); loadAssigned() })
+async function loadQueue() {
+  loadingQueue.value = true
+  queueError.value = ''
+  try {
+    const res: any = await get('/counseling/services/operator/queue')
+    pendingQueue.value = res?.data || []
+  } catch (e: any) {
+    queueError.value = errText(e, '加载待分配队列失败')
+  } finally {
+    loadingQueue.value = false
+  }
+}
+
+async function loadAssigned() {
+  loadingAssigned.value = true
+  assignedError.value = ''
+  try {
+    const res: any = await get('/counseling/services/operator/assigned')
+    assignedServices.value = res?.data || []
+  } catch (e: any) {
+    assignedError.value = errText(e, '加载我的咨询失败')
+  } finally {
+    loadingAssigned.value = false
+  }
+}
+
+function reloadAll() {
+  if (canAssign.value) loadQueue()
+  loadAssigned()
+}
+
+function onTabChange(name: string | number) {
+  if (name === 'queue') loadQueue()
+  else if (name === 'assigned') loadAssigned()
+}
+
+function openAssign(row: any) {
+  currentId.value = row.id
+  assignForm.value.counselorId = ''
+  assignDialogVisible.value = true
+}
+
+async function doAssign() {
+  if (!assignForm.value.counselorId) {
+    ElMessage.warning('请填写咨询师 ID')
+    return
+  }
+  submitting.value = true
+  try {
+    await post(`/counseling/services/operator/${currentId.value}/assign`,
+      { counselorId: assignForm.value.counselorId })
+    ElMessage.success('分配成功')
+    assignDialogVisible.value = false
+    loadQueue()
+    loadAssigned()
+  } catch (e: any) {
+    // 并发分配冲突（条件更新未命中）会带明确 message
+    ElMessage.error(errText(e, '分配失败'))
+  } finally {
+    submitting.value = false
+  }
+}
+
+async function doSchedule(row: any) {
+  const start = new Date()
+  start.setHours(start.getHours() + 2)
+  const end = new Date(start)
+  end.setHours(end.getHours() + 1)
+  try {
+    await ElMessageBox.confirm(
+      `将为该申请排期：${formatDateTime(start.toISOString())} ~ ${formatDateTime(end.toISOString())}`,
+      '确认排期', { type: 'info' })
+  } catch { return }
+  try {
+    await post(`/counseling/services/operator/${row.id}/schedule`,
+      { startAt: start.toISOString(), endAt: end.toISOString() })
+    ElMessage.success('排期成功')
+    loadAssigned()
+  } catch (e: any) {
+    ElMessage.error(errText(e, '排期失败'))
+  }
+}
+
+async function doStart(row: any) {
+  try {
+    await post(`/counseling/services/operator/${row.id}/start`, {})
+    ElMessage.success('已开始服务')
+    loadAssigned()
+  } catch (e: any) {
+    ElMessage.error(errText(e, '操作失败'))
+  }
+}
+
+function showFollowup(row: any) {
+  currentId.value = row.id
+  followupForm.value = { type: 'phone_call', content: '' }
+  followupDialogVisible.value = true
+}
+
+async function doFollowup() {
+  if (!followupForm.value.content.trim()) {
+    ElMessage.warning('请填写跟进内容')
+    return
+  }
+  submitting.value = true
+  try {
+    await post(`/counseling/services/operator/${currentId.value}/followup`,
+      { followupType: followupForm.value.type, content: followupForm.value.content })
+    ElMessage.success('跟进记录已保存')
+    followupDialogVisible.value = false
+    loadAssigned()
+  } catch (e: any) {
+    ElMessage.error(errText(e, '保存失败'))
+  } finally {
+    submitting.value = false
+  }
+}
+
+async function doComplete(row: any) {
+  try {
+    await ElMessageBox.confirm('确认将本次服务标记为已完成？完成后不可再修改。', '确认完成', { type: 'warning' })
+  } catch { return }
+  try {
+    await post(`/counseling/services/operator/${row.id}/complete`, {})
+    ElMessage.success('已完成')
+    loadAssigned()
+  } catch (e: any) {
+    ElMessage.error(errText(e, '操作失败'))
+  }
+}
+
+onMounted(() => { reloadAll() })
 </script>
 
 <style scoped>
 .card-header { display: flex; align-items: center; justify-content: space-between; }
-</style>
+</style>